Please note that most technical questions can be answered by the online technical support section of our web site or by simply sending an email message to our iServer Staff (support@iserver.com). The URL of our online support documents is "http://www.iserver.com/support/index.html".

 

8.1)	How is the Virtual Server maintained?

Maintenance of the Virtual Server is done completely by the client. We provide you with full Telnet and FTP access to your Server and access to the online iServer Administrator Handbook after you order has been processed. This Administrator Handbook describes the configuration files and directory structure of your Virtual Server.

 

8.2)	Do I have shell access to my Virtual Server?

Yes. Maintenance of your Virtual Server can be done by both FTP and Telnet. The login name and password for the shell access is supplied in the Virtual Server configuration information sent to you after your Virtual Server order has been processed.

 

8.3)	How do I get my web page stats?

You may use a host of methods to generate statistics about your web server. You will have full access to your own logs in a combined or separate format (access_log, error_log, referer_log, agent_log). Any software that recognizes these file formats can be used to generate statistics about your web site. Examples of client side statistical programs include WebTrends, a very powerful program with a GUI front end that runs on any Windows desktop. iServer supplies access to several server side statistical programs such as getstats, mkstats, and analog.

 

8.4)	Are CGI scripts provided with the Server?

Each Server comes with its own unique cgi-bin directory. In fact, since you have complete access to your Virtual Server configuration files, you can create any number of cgi-bin directories on your Virtual Server. You may install any CGI script or program on your Virtual Server that you please. iServer has several scripts in its CGI Library and Contrib Library that you may find useful. The iServer CGI Library can be found at http://www.iserver.com/cgi/library/ and the iServer Contrib Library can be found at http://www.iserver.com/support/contrib/.

 

8.5)	Can perl or other scripting languages be used?

The Virtual Servers come with Perl4 pre-installed. The latest release of Perl version 5 is also available. The Servers also come with TCL/Tk, csh, sh, and other popular UNIX scripting languages.

 

8.6)	Where can I get answers to my other technical questions?

There is a wealth of information available at the iServer web site. See http://www.iserver.com/support/.