4.1)	How do I order a Virtual Server?

You can order a new Server by completing the online order form at our web site (http://order.securesites.com/). There are also facilities available to apply to become an iServer Reseller and add additional products to existing servers.

 

4.2)	How do I switch my current site from another provider to iServer?

The first step to switch an existing web site from your current provider to iServer is to simply order a new Virtual Server using our online order forms (http://order.securesites.com/). Once the Server has been ordered, you will receive a DNS Modification Request Form from iServer. You should then forward this Modification Request Form to InterNIC (specific instructions will be included with the form). Unfortunately, we cannot process this request for you since we will likely not be listed as one of the official contacts for your domain name, therefore the change request for an existing DNS name MUST by done by the customer. You can use the time during which InterNIC is processing the DNS modification to transfer your web content to your new Virtual Server.

 

4.3)	How do I register a domain name and how long does it take?

Registering the .com, .net, and .org top level domain names typically takes one to two business days. iServer will assist you in registering your domain name when you order a new Virtual Server. You can also register a domain name directly with InterNIC by going to InterNIC's registration site located at http://rs.internic.net/cgi-bin/itts/domain. If you register the name with InterNIC yourself, you will want to enter the following nameserver information into the form:

Primary Nameserver- ns1.secure.net (192.41.1.10)

Secondary Nameserver- ns2.secure.net (192.41.2.10)

 

4.4)	How do I have an additional domain name added to an existing Server?

You can do this easily by using our Add Domain to Existing Account online order form wizard (http://order.securesites.com/). This wizard will walk you through the process step by step. There is a one time $25 set up charge to have a new domain name added to an existing Server.

 

4.5)	How long does it take to setup a new Virtual Server?

For resellers in good standing, a new Virtual Server request will be honored, processed, and setup within one business day (in most cases the account will be setup within a few hours). New accounts for first time customers typically take one to two business days while we verify billing information and secure signed agreements.

 

4.6)	How do I add additional features to an existing Virtual Server?

You can add additional feature to your Virtual Server (SSL, extra space, Cybercash, etc) by accessing our convenient online ordering wizards (http://order.securesites.com/). After you have requested new products be added to an existing server, you will receive an invoice via email reflecting the changes made to your Virtual Server.