1.1)	What is a Virtual Server?

The term "Virtual Server" stems from the idea of subdividing one Physical Machine into multiple and separate "virtual" systems. Since one single machine can host multiple Virtual Servers, the cost of each individual Virtual Server is significantly less than the cost of a dedicated server. All this without sacrificing performance, flexibility, and power.

iServer has designed its Virtual Server System to maximize customer use, control, and design of their own web site. This is quite unlike "Virtual Hosting", such as Apache and others, which merely spoofs the domain name of a company to point to a subdirectory of a Server controlled by the hosting service.

 

1.2)	What kind of hit volume can an iServer Virtual Server support?

The iServer Virtual Server System is designed to handle a low to medium hit load (under 100,000 hits a day). If a site begins to receive over 100,000 hits a day, their web page response will begin to be affected. Individuals who have web sites experiencing over 100,000 hits per day should consider purchasing a Dedicated Server from iServer. A Dedicated Server can accommodate well over 1 million hits a day.

 

1.3)	What kind of connectivity does iServer have to the Internet?

iServer has established multiple redundant DS3 fiber optic connections to the Internet. The bandwidth of a DS3 connection is 45 Mbps or about 28 times larger than a T1 (1.5 Mbps). iServer has also added an OC3 (155 Mbps) connection to its network. Each Physical Server is connected our internal network (a Cisco 5000 switch) by a full-duplex (collision-less) 10 Mbps Ethernet connection.

 

1.4)	What kind of backup services do you provide?

iServer uses a backup system that provides triple redundancy. The primary backup is a "mirror" of the data on your Virtual Server stored on the physical server's secondary hard drive. This backup is immediately accessible should you lose any data, it is simply a matter of accessing the "/backup" directory on your server. The primary backup is no later than 24 hours old. The secondary backup is comprised of an archive file stored to the system volume on the physical server (each physical server has three drives). The secondary backup is no later than 48 hours old. The tertiary backup is a tape archive of your data which is no later than one week old.

 

1.5)	How many Virtual Servers are located on one physical server?

There are usually 60-80 Virtual Servers configured on each physical server. The load on each physical server is closely monitored and load balancing is employed to insure that the resources on one server are not unfairly taxed by a single Virtual Server.

 

1.6)	How many accounts does iServer currently have?

This number rapidly increases on a daily basis as more people become aware of the unique and powerful services iServer provides. For the actual number of accounts and physical server, please see the following URL- http://www.iserver.com/servers/compare/experience.shtml

 

1.7)	How long does it take to register a domain name?

Registering the .com, .net, and .org top level domain names typically takes one to two business days. iServer will assist you in registering your domain name when you order a new Virtual Server. InterNIC will bill you separately for the amount of $70 which covers the first two years and $35/year each year thereafter.

 

1.8)	Is there a support manual or online support resources?

Yes. See the technical questions section below.

 

1.9)	Who do I contact at iServer with a particular question?

Here is a list of our E-mail contacts and what they do:

abuse@iserver.com -- responds to abuse issues

billing@iserver.com -- billing requests

dns@iserver.com -- domain registration requests

info@iserver.com -- general information requests

order@iserver.com -- order requests

reseller@iserver.com -- Reseller questions

sales@iserver.com -- sales requests

ssl@iserver.com -- secure server requests

vcert@iserver.com -- digital certificate requests

support@iserver.com -- support requests

training@iserver.com -- Reseller training camps