3.1)	What are the set-up costs for a Virtual Server and when do they begin?

Servers A, B, and C each have a $50 setup fee. When paying by credit card, the setup fee will automatically be charged to your card when the Server is first ordered. When paying by check, order processing begins upon receipt of the setup fee and a deposit equivalent to the cost of one month of service.

 

3.2)	When are the monthly charges billed?

All billings will be made at the first of the month. Prices are subject to change in the future, but are guaranteed through your paid billing period.

 

3.3)	How do I pay for my Virtual Server?

iServer STRONGLY recommends that you pay for your Virtual Server with a credit card. Payment with a credit card will ensure that your account is not accidentally deactivated due to lost mail or other problems. Please update iServer with your credit card information if you receive a new credit card number and/or expiration date. Problems may arise with your account if your card expires. There is a reactivation charge of $25 for accounts deactivated because of non-payment. Accounts paid by credit card are charged monthly. iServer accepts MasterCard, Visa, Discover, and American Express.

For accounts paying by check, a $50 setup fee and an equivalent one-month service deposit must be received at our office before the order will be processed. All invoices are e-mailed monthly at the beginning of the payment period. Payments are due no later than 10 days from the date of the invoice at the beginning of the billing period. All accounts overdue 30 days or more will be deactivated until payment is received. There is a $25 reactivation charge for accounts deactivated because of non-payment.

 

3.4)	How do international customers pay for a Virtual Server?

For international orders, you may want to pay for your Virtual Server using an International Money Order.

 

3.5)	How do I update my billing information?

You can submit billing information changes to iServer by using the Billing Information interface located in our Reseller Backroom. The Reseller Backroom is located at http://reseller.iserver.com/. If you prefer, you may e-mail changes to billing@iserver.com. Please include your Reseller ID (which you will be given when you order your first Virtual Server) when submitting any billing changes). You may also fax your request to 801/437-0202 ATTN: iServer Billing Department.

If you need to change your credit card number, you will need to fill out a new billing authorization agreement (located in the Reseller Backroom at http://reseller.iserver.com/ in the Customer Information section). Instructions about how to fill out this agreement are included at the bottom of the document.

 

3.6)	What are iServer's payment schedule and terms?

iServer's terms are N/10 or net amount due after 10 days. You will be invoiced at the first of every month, at which time you will receive ten days before a check is due to iServer or your credit card will be charged. For those credit cards that are not cleared on the 10th of the month, a second billing will take place on the 20th of the month. If payment has not been received within 30 days of an invoice, the account will be disabled until we are notified by you.

 

3.7)	When can I qualify for a discount?

iServer rewards Resellers for help in building its business. Resellers who have sold five or more accounts will receive a 30 percent discount off their monthly Server fees (not including set-up fees). Resellers who sell 20 accounts or more will receive a 50 percent discount off their monthly server fees (discount does not apply to set-up fees).

 

3.8)	Who will bill me for the DNS registration?

Network Solutions Inc., the company who runs the InterNIC, will bill you separately for your domain registration fee. The current NSI fee schedule is $70 for the first two years, $35/year for each year after that.

 

3.9)	Who is responsible for collecting Reseller payments from their clients?

Resellers of iServer are responsible for collecting payments from their own customers. Resellers are in turn responsible for payment directly to iServer for the full amount of their monthly bill.

 

3.10)

How many credit card numbers may I use?

Only one credit card number per customer/Reseller may be used to charge for services rendered by iServer. A Reseller's credit card must cover the entire cost of all accounts.

 

3.11)

What if I cancel my account?

The $50 setup fee for a Virtual Server is non-refundable. If a customer cancels within three days of placing an order, there will be no other charges besides the set-up fee. After that time, the applicable monthly fees will be charged.

 

3.12)

What if I want to upgrade or downgrade to another server type?

This is no problem, simply use our online Upgrade/Downgrade Server Type order processing wizard (http://order.securesites.com/). There is no charge to upgrade your server type; however, there is a charge of $50 to downgrade your server type.