Should you need to pose a question to the iServer support staff, the iServer Problem Tracking System insures that your question is directed immediately to a member of the support staff that specializes in the subject of your inquiry.

Listen To Our Customers
Our customers have plenty of good things to say about the capability, knowledge, and experience of the iServer Support Staff. Efficient customer response is just one reason why customers stay with iServer for the long run.

Frequently Asked Questions
Our comprehensive FAQ covers numerous Frequently Asked Questions about the iServer Virtual Server System and the iServer Reseller Program. Feel free to download and print out the iServer FAQ and place it in your magazine stand for leisurely reading.

Getting Started as a New Administrator
New administrators of our Virtual Server System are encouraged to review our Getting Started on-line documentation. Topics include configuration and basic setup, utilizing the Reseller Backroom, help on HTML and Web Design, uploading web pages to your Server, as well as an introduction to some basic UNIX commands. If you have questions, answers may be just a click away.

Advanced Virtual Server Administration Topics
iServer has created the resources in this "Advanced Topics" section of our web site especially for our experienced Virtual Server administrators After you have reviewed the resources in the "Getting Started" section of our web site, we invite you to explore the discussion and presentation of "Advanced Topics" such as Installing CGI Scripts, CGI Security Issues, etc.

Featured Technical Solution
The iServer Support Staff invites you to review the latest Featured Technical Solution. This feature is aimed to help you understand and use your Virtual Server better and is chosen based on common questions sent to the Support Staff during the previous month. Past Featured Technical Solutions are also available.

Online Handbook
The Virtual Server System Administrator Handbook is available on-line as a PDF document. You will need to use your Reseller ID and Password to access the online Handbook. If you have forgotten your Reseller ID or your Reseller Password, please contact the iServer Service Desk at 801.437.0200 (9-5 MST).

Search our Support Database
Questions that are repeatedly asked of the iServer Support Staff have found a home on our web site. If you have a question about your Virtual Server System, you will very likely find the answer by searching our support database of Commonly Asked Questions.

Virtual Server Extensions
The iServer Virtual Server System can easily be extended to support popular technologies such as Microsoft FrontPage, Secure Socket Layers (SSL), mSQL, autoresponders, Macromedia Shockwave, RealAudio, CyberCash and many others. Our Server Extension Index documents how you can install and support these extensions on your Virtual Server. iServer has also authored a complete web content manager and file browser, iManager, and a powerful remote site administration utility, iRoot. iManager and iRoot provide you with the power to manage and maintain the contents of your web site with ease and efficiency.

CGI Library
The iServer CGI library was created to offer basic CGI script solutions to our customers. The CGI library includes friendly advice and help setting up CGI scripts such as imagemaps, send comments forms, guestlists, search engines, counters, and more. The scripts are absolutely free and include source code. Enjoy!

Java and JavaScript Collection
Java applets can be easily installed on the Virtual Server System. A Java applet can really add appeal and zest to your web presentation. There are almost an innumerable amount of Java applets available on the web (you typically wouldn't need to write your own). For example, sites such as Gamelan hold thousands of applets. The iServer Java and Javascript Collection is a sampling of some very functional applets and scripts, each includes easy to follow installation instructions.

Contributed Programs
Most third party applications are also supported by the iServer Virtual Server System. In our "Contrib Library", we have compiled installation instructions for a sizeable array of popular programs including Majordomo, PGP, Architext Excite, WWW Count, and many of Matt's Scripts (plus many others).

E-mail Us Your Questions
Please do not hesitate to email the iServer Support Staff should you have any questions. We value your comments and desire to help you in any way possible. Our Support Problem Tracking System will insure that your question receives prompt attention.

Support Policies
The iServer Support Staff has adopted policies which insure that our resources are not abused by any specific individual account. These Customer Support Policies are included and outlined as part of the overall iServer Company Policies. Your attention to and consideration of these policies are appreciated.