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Payment for services can be made with an American Express, MasterCard,
Discover, or Visa credit card. iServer also accepts International Money
Orders, Money Orders, and business or personal checks
sent directly to our corporate headquarters
(see postal address).
All payments should be posted in United States dollars.
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The setup fee and first month's service fee
(see price schedule)
are required as prepayment for all new Virtual Server orders
from new customers. The setup fee is non-refundable.
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iServer requires that all new customers submit a signed copy of the
Virtual Server Agreement.
If paying for services with a credit card, a signed copy of the
Billing Authorization Agreement
is also required.
Requests for new Virtual Servers from new customers can
be configured within one (1) business day pending receipt
of these signed contracts and prepayment.
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Orders for new Virtual Servers placed by existing Resellers in good
standing can be configured in as little as one (1) hour. The
setup fee and first month's service fee will be simply be applied to
the Reseller's account.
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If you order your Server after the first day of the month
we will prorate your first month's service fee.
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Once your order has been processed, your Virtual Server
configuration information and first invoice will be sent
to you directly via electronic mail.
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Requests for modifications to an account, or anything that requires a charge or
invoice to the Reseller, must be received either via the Reseller Backroom or
requested via e-mail to the Service Department (service@iserver.com).
Examples of such request include, but are not limited to: adding additional
megs of space to a Virtual Server, adding additional domains names to an
existing Virtual Server, or requests for termination or disablement of a
Virtual Server account.
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All accounts are billed according to the calendar month.
Terms are set at N/20, or net amount due within 20 days of
billing. Resellers receive a monthly invoice on the 1st of
every month via electronic mail (no paper copy of the
invoice will be sent). If you are paying with a credit card,
your credit card will be charged on or around the 10th of the
month. For those credit cards that are not cleared on the 10th,
a second billing attempt will take place on or around the 20th.
If you are paying with other methods (money order, check, etc),
payment should be received at iServer Corporate Headquarters
(see address) by the 20th
of the month. If the monthly invoice balance is left unpaid
after the 20th, your account(s) are subject to being disabled.
Notice of disabled accounts will be sent to you via electronic
mail.
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Daily invoices will be sent to you via electronic mail
confirming the services you order for that day.
Daily invoices, monthly invoices, credit statements, and payments
can be reviewed online in the billing information sections of the
Reseller Backroom.
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If we register a domain name through InterNIC in your behalf,
please be aware that InterNIC will bill you separately for your
domain name. Their current charges are $70 which covers initial
registration and updates to the domain name's database record for
a period of two years. Renewal fees are charged at the rate of
$35/year thereafter. If you have any questions about the
InterNIC Fees, please refer to the
InterNIC
Fees Fact Sheet.
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iServer will bill you for all of the accounts you resell. You
then in turn are responsible for billing your clients directly.
Your bill to your clients would include the Virtual Server fees
you charge in addition to other website design, maintenance, and
consulting fees you may provide to your clients.
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Only the first month's service fees are prorated.
All monthly services fees thereafter are billed for the
entire month and are not prorated upon cancellation.
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All clients are responsible for backing up their own files
separately. iServer does provide three levels of backup, the
first two on disk, and the third on tape. Should you need to
restore a file found on the primary and secondary backups, there
will be no charge. File retrieval from the tertiary backup,
or the tape backup, will be charged a file retrieval fee of $100
(see
Retrieving
File Backups for more information).
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There is a $50 file retrieval fee to restore a terminated
Virtual Server account from backup. The data may or may not
exist. We generally assume that if you terminate an account
that you have offloaded the files to another system. iServer
cannot guarantee that data files for terminated accounts will
be retrievable. The $50 file retrieval fee will be charged
in addition to the normal $50 setup fee.
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A $15 service fee will be charged for all invalid credit card
information and/or returned checks.
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