Billing and Collection Policies
	Customer Support Policies
	Reseller/Enduser Policies
	Virtual Server Policies

1. Resellers of iServer are responsible for collecting payments from their own customers. Resellers are in turn responsible for payment directly to iServer for the full amount of their monthly bill. If a Resellers customer is delinquent with payment to the Reseller, the Reseller may request a Server to be disabled until payment is received.
2. The Reseller agrees to pay a monthly Service Fee to iServer for the services it provides according to the current iServer Virtual Server Price Schedule. The Service Fee is billed to you at the beginning of each month and is due no later than the 20th day of the month in which the Service Fee is billed. Your first month of service will be prorated according to the number of days you had an active Server during the first month. The Service Fee is subject to adjustment, with notice, according to the current Virtual Server Price Schedule.
3. If a Reseller requests termination of a Server(s), the Service Fee is not pro-rated for the final month and the monthly fee is still applicable. Please keep this in mind as you request a Server to be terminated.
4. Any reconciliation requests or disputes of charges that take place, must be taken care of during the current billing cycle. A Reseller forfeits the right to reconciliation of charges if the request is more than 60 days past the invoice date in question.

For additional billing information, please refer to the billing section of our web site.

The iServer Support Team can offer recommendations and direct the Reseller to the necessary resources which will allow them to create what is necessary for their express purposes. Please keep in mind that iServer offers technological expertise with the iServer Virtual Server and does not participate as a web designer.

Also, iServer will not offer technical support for third party vendor products that are outside of the existing iServer server extensions. If you have such a problem which is not specific to installing or running the program on a Virtual Server, please refer your questions to the vendor of the program.

1. A new Reseller (previous end user) must order a new Server with a new IP address and pay all applicable set-up fees for the Server(s) and for any additional products the Server had (i.e. CyberCash, SSL, etc).
2. A new Reseller (previous end user) must order additional Servers and IP addresses for any other Servers and virtually sub-hosted accounts that may be involved, and pay the applicable set up fees as though the accounts were being set up for the first time, including sub-host charges.
3. A new Reseller must close any accounts with their previous Reseller according to the standard procedure for that particular Reseller. The new Reseller should ensure that their balance is paid in full to their previous Reseller. Should the previous Reseller prove that there is an outstanding balance, the Servers which have been ordered will be placed on hold until the accounts have been paid in full.

Unsolicited E-mail Policy
Unsolicited e-mail or "spam" sent from an iServer account or associated with an iServer account is not tolerated. This INCLUDES any e-mail that promotes web sites hosted on an iServer Virtual Server but is sent from an e-mail address not associated with an iServer account.

Section 9 of the Service Agreement is included for your review:

1. Use of distribution lists via unsolicited electronic mail or other mass electronic mailings is strictly prohibited. The Provider reserves the right to deactivate the Client's Virtual Server account(s) upon an indication of such activity.

After the first violation of this policy, we will give a warning to the customer, or Reseller of the customer. Resellers are responsible to forward any warnings we give concerning unsolicited e-mail to their customers that send unsolicited e-mail. After the second violation, the Server will be disabled without warning and the account may be terminated.

Resellers should make this policy clear to their customers BEFORE they order a Server. Please realize that because many Resellers have sub-hosted clients on a single Virtual Server, disabling of a Server will affect all clients on that Server. Therefore, it is imperative that Resellers make this clear and seek to enforce any infractions to this Policy immediately.

We believe strongly in promoting "netiquette", or proper use of the Internet. A strong anti-spamming policy will benefit all of us by establishing iServer and its Resellers as the leading sources of Virtual Servers and web design services on the Internet.

Activities Subject to Immediate Deactivation
Any Virtual Server that is used for illegal, abusive, or unethical activity may be immediately deactivated by us without warning to you. Illegal, abusive or unethical activities may include, but are not limited to, pornography, obscenity, nudity, violations of privacy, hacking, computer virus, gambling, or promotion of gambling, and any harassing or harmful materials or uses as determined by us. You agree to indemnify and hold us harmless from any claim resulting from your publications or use of illegal, abusive, or unethical materials. Although we will make reasonable effort to alert you to such activities and allow you an opportunity to cure them within a 12-hour period after discovery, we are not required to give such notice before deactivating your use of our services if, in our discretion, your use is or results in illegal, abusive, or unethical activities. If a Virtual Server is disabled, the regular monthly fees still apply until the Virtual Server is terminated by the Reseller.

Resellers must keep in mind, if a sub-hosted account is deactivated for any illegal, abusive, or unethical activity, all sub-hosted accounts that are housed on the Server will be affected by the deactivation.

Please refer to the Virtual Server Service Contract for detailed information about Server Policies and Terms of Use.